ULTRAMAX CUSTOMER CARE
CONSUMER COMPLAINT AGGREGATE - PUBLIC SUMMARY

Report period: 2026 Q1
Source systems: phone, email, distributor notes, municipal partner reports
Prepared by: Customer Care Analytics

SUMMARY
Most Formula 15 complaints involved normal consumer issues: scent variance,
shipping delay, dispenser clogging, label damage, and accidental duplicate
orders. A small number of complaints referenced unsupported symptoms and were
closed using the standard memory-discontinuity script.

SELECTED ENTRIES

0015 - "Bottle made a sound after I turned the shower off." Closed. Consumer
instructed to store product upright.

0062 - "My husband says we never bought this, but it is in both bathrooms and
our guest bathroom is locked from the inside." Escalated to Residence ID team.

0847 - "There is a room in my basement that was not there when I moved in. It
smells like oranges and copper." Closed. Consumer advised that Formula 15 cannot
create rooms.

1526 - "The label changed from BODY WASH to BODY WAS." Image attachment removed
by compliance review.

6215 - "My child asked who Steve is. We do not know anyone named Steve." Closed.
No product defect identified.

FOLLOW-UP
Customer Care should avoid confirming or denying the existence of Steve,
additional rooms, moving mirrors, or water that remembers the consumer.